Support Form

SILKYPIX.COM > Support Form

If you have any questions about using our products, please fill out the required information and questions here.
Please note that we will reply to your inquiry within 5 business days.
We kindly ask for your understanding.

Product – Serial number – Customer contact information
Product * Required
Product version * Required

Please fill out the version number exactly. For example 12.0.1.7 All version information is required.
How to check the version numberPlease confirm at the "Version information" in the "Help" menu.

Serial number * Required

Serial number will be shown in SILKYPIX version information dialog.
Example) SYND-0099999

Customer name * Required
Email address * Required
E-mail address (Confirmation) * Required

Please input e-mail address again.

Environment * If you are unsure, please to blank.
OS * Required

If you are user of Windows 11 or 10, please describe the version and OS build number.
f you are user of macOS(Mac OS X), please describe the version.

Please select your OS

PC manufacturer
PC model
Type of CPU

Example) Intel Core i7, AMD Phenom II X6

CPU clock speed (GHz)
GHz
Mounted memory size (GBytes)
GBytes
Type of drive

Please select type of drive in which OS was installed.
If you select "Others", please fill type of drive in "Free space"
Example) SSHD 512GBytes

Free space of drive (GBytes)
GBytes

Please fill free space of drive in which OS was installed.

Your camera information
Manufacturer * Required
Type of camera * Required
Contents of inquiry * Required
Image file attachment

You can attach an image file (JPEG or PNG). It must be smaller than 2MB.

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